...a few things we think you should know.
We are committed to treating every guest as part of the Capelli family. We are obsessed with extraordinary customer service, growing our craft, and making hair fun!
Cancellation Policy
We understand that sometimes extraordinary circumstances are unavoidable and you may need to change your schedule. We kindly ask that you give us 48 hours notice if you need to cancel or alter your appointment. If at least 24 hours notice is not given, you will be charged 50% of your service fee. Missed appointments or "no shows" are subject to a charge of the full service amount.
Cancellations and "no shows" leave gaps in ours schedules that cannot be filled without timely notice. This notification courtesy enables us to schedule another client and, in turn, maintain a higher availability of services for you as well as others.
Due to scheduling commitments to other clients, we may need to reschedule any appointment for which you are more than 10 minutes late.
We hope you understand the need for these policies. If you have any questions, please do not hesitate to ask.
Health and Safety Standards
If you are feeling ill, please contact us to reschedule your appointment. We will waive our fee for illness in order to keep everyone safe. Please review our health and safety standard questions…
1. I have not been diagnosed with COVID-19 or cared for someone who has been diagnosed in the last 2 weeks
2. I have not shown symptoms of COVID-19 or come in close contact with anyone exhibiting the symptoms in the past two weeks
3. I have not traveled outside of my immediate daily routine for the past two weeks
4. I do not have a cough fever chills shortness of breath, or loss of taste or smell
5. If I begin to show symptoms of COVID-19 within the next two weeks I will contact my stylist
6. I will follow all posted salon rules to keep myself my stylist and those around me safe
Service Adjustments
We want you to be fully satisfied with the service you receive from us. If for any reason you are unhappy please contact us within one week of the service date. To schedule a follow up appointment. Additional charges may apply if contacted beyond the one week time frame.
Returns and Refunds
Except for damaged product, we do not offer refunds, exchanges or credits on salon services, gift certificates or retail products. All sales are final.
Referral Program
Referrals are the highest form of compliment and we are very thankful for them. Upon your first visit with us, you will receive 3 referral cards, worth $20 each, to share with your friends. For each returned card you will receive $10 off your next service as a token of our gratitude.
